Office Policies

Late Fees and No-Shows

We understand that unforeseen circumstances may arise, but missed appointments prevent us from offering that time to another patient in need of care. Please let us know at your earliest convenience if you need to reschedule. Failure to provide any notice will result in a No Show.

Late Cancellation Policy

– A minimum of 24 business hours’ notice is required to cancel or reschedule your appointment without charge.
– Failure to provide notice will result in a $75 late cancellation fee.

No-Show Fees

– Psychiatric Evaluation with Psychiatrist: $250
– Psychiatric Evaluation (All Other Providers): $150
– Psychiatric Follow-Up: $75
– Therapy Intake (First Appointment): $125
– Therapy Follow-Up: $100

Repeated No-Shows

Patients with three (3) no-shows may be discharged from our practice.

We value you as our patient and want to continue providing you with the best possible care. Please make every effort to attend your scheduled appointments. If you have any questions, please reach out to us directly at 412-668-4444.

Medication Refills

All medication refills are provided by your provider during your scheduled appointment. Please work with your provider to coordinate your plan of care and ensure timely medication refills. Refill requests resulting from missed appointments or failure to follow the treatment plan may result in dismissal from the practice. Please note that controlled substance refills will not be issued outside of a scheduled appointment.

To schedule an initial visit with Journey Healthcare, we require a payment card on file, even if your insurance is accepted. The card is used to process copays, balances, no-show or late cancellation fees, and self-pay visits. Please note that if the insurance provided is expired or invalid, the patient will be responsible for the out-of-pocket cost of the visit.

At Journey Healthcare, all of our visits are done through Zoom. Zoom is a free to download video chat app that you can get on your smartphone, computer, or tablet. Once you have Zoom downloaded on your device, all you’ll need to do is enter the meeting ID and passcode for the provider you’re scheduled with, and it will open up the meeting for you!

Journey Healthcare requires you to follow the care plan provided by your healthcare provider or therapist to ensure the highest quality of care. Understanding this plan is crucial for the safe management and monitoring of your medications.

Journey Website Tips for Preparing for Your Virtual Appointments:

Preparing for your telehealth appointment can help you make the most of the time with your provider. Here are a few tips to get you started:

  • Find a quiet, private space – Choose a location where you feel comfortable and free from distractions.
  • Test your technology – Ensure your device is charged, and check your internet connection, camera, and microphone before the appointment.
  • Keep a list of discussion points ready.
  • Eliminate distractions – Turn off notifications on your phone or computer and inform household members of your session to avoid interruptions.
  • Set realistic goals – Know what you hope to achieve in the session and be open to the process and outcome.
  • Stay prepared – The meeting ID and passcode for each provider remains the same. Keep this in a safe place to use for future appointments!

Reach out – we’re here to help. Call us directly at 412-668-4444.