Late Fees and no Shows

In order to respect our clinician’s time, and to respect the time of other patients who are waiting to be seen, Journey Healthcare does charge no-show fees on visits. For initial visits (the very first appointment with your provider), we charge $50 if the visit is no-showed or canceled within 24 hours of the start time. For Follow-Up Visits, because these are scheduled weeks in advance, we charge a $50 fee if the visit is no-showed or canceled

Medication refills

May be waived one time however if client did not follow their treatment plan and kept scheduled appointments, a fee of $40 is charged for refills required between appointments.  Repeat requests for refills due to not keeping appointments and not following treatment plan is grounds for dismissal from practice. Stimulants will not be refilled without being seen by provider. Benzo refills require appointments to refill.

In order to book an Initial Visit with Journey Healthcare, we do require a card for payment on file, even if we accept a patient’s insurance. We still need the card for a few reasons. The first is copays – as we bill insurance for our services we are legally required to collect copays from our patients, so we must have a payment method on file to do so. Additionally, there are cases where a patient’s insurance expires or is no longer acceptable, so we need to have a payment method on file to revert these patients back to out of pocket payment.

At Journey Healthcare, all of our visits are done through Zoom. Zoom is a free to download video chat app that you can get on your smartphone, computer, or tablet. When you schedule a visit, we will send the Zoom link to your email, and then we will text it to you closer to when your visit starts! Once you have Zoom downloaded on your device, all you’ll need to do is click on the Zoom link, and it will open up the video call for you!

During the first month of treatment, patients will have visits with their clinician once a week as they are stabilizing onto their medication. After the first month or so, patients will begin meeting with their clinician once every two weeks, and then after the third month, patients will have once a month check-ins.
Every patient’s treatment plan is different, so there’s no set schedule for appointments.

Journey Website Tips for Preparing for Your Virtual Appointments: 

Preparing for your telehealth appointment can help you make the most of the time with your provider. Here are a few tips to get you started:

  • Find a quiet, private space – Choose a location where you feel comfortable and free from distractions.
  • Test your technology – Ensure your device is charged, and check your internet connection, camera, and microphone before the appointment.
  • Keep a list of discussion points ready.
  • Eliminate distractions – Turn off notifications on your phone or computer, and inform household members of your session to avoid interruptions.
  • Set realistic goals – Know what you hope to achieve in the session and be open to the process and outcome.